Tbji FAQ – for your question
Clear and accurate answers

Tbji requires all accounts to be verified as part of our security policy. KYC verification ensures that the account belongs to the right person and is not being used for any unlawful activity. Once verified, you can increase your withdrawal limit and unlock all premium features.

• Upload a photo of your National ID (NID) or passport.
• Take a selfie and submit it.
• Verification is usually completed within 24 hours.

Login page Click the "Forgot Password?" link. Enter your registered mobile number or email, verify your identity with an OTP, and set a new password. The whole process takes just 5 minutes.

If you suddenly can't access your tbji account, possible reasons include: multiple incorrect password attempts, unusual login activity, or a temporary suspension pending a security review. In this case, please contact us directly Help Center Get in touch — most issues are resolved within 24 hours.

Yes, you can update your email, mobile number, and profile information from your account settings. However, changes to your name or date of birth may require resubmitting KYC documents. For assistance, Help Center View.

You must be at least 18 years old to open an account on tbji. This is part of our responsible gaming policy. Accounts found to belong to minors will be closed immediately. To learn more, Responsible Gaming View page.

To close your account, Help Center Submit a request. Before deleting your account, make sure your balance is zero and there are no active bets. Once deleted, your data cannot be recovered.

The minimum deposit at tbji is just ৳200 — much lower than most other platforms in Bangladesh, making it ideal for new players. The maximum daily deposit limit depends on your account verification level and VIP status.

Deposits are usually instant (processed within 0–5 minutes). Funds sent via mobile banking services like Mobile Pay, Nagad, or Rocket typically appear in your wallet within 1 minute. Bank transfers may take 15–30 minutes. If it's been more than 30 minutes, Help Center Let us know.

Tbji does not charge any deposit fees. However, your mobile banking provider or bank may apply their own service charges — that's entirely subject to their policies. Whatever amount reaches tbji will be credited to your wallet in full.

If you've accidentally sent money to the wrong number, immediately Help Center Contact us with your transaction ID, amount, and time. The sooner you reach out, the better the chances of resolving the issue quickly.

Tbji currently supports all major mobile banking services and bank transfers in Bangladesh. For the latest updates on cryptocurrency payment options, Help Center Check here.

Tbji typically processes withdrawals within 1–4 hours. VIP members enjoy even faster processing. Bank transfers may take 1–2 business days. Requests made between 10 PM and 8 AM are processed the following morning.

The minimum withdrawal at tbji is ৳500. The maximum daily withdrawal limit varies by VIP level. Standard accounts can withdraw up to ৳50,000 per day, while VIP members can withdraw significantly more. For details, VIP page View.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus wagering requirements, or a pending security check. Review the email or notification sent with the reason for rejection and take the appropriate action. Help Center Contact us for more details.

Yes, winnings from your own deposited funds can be withdrawn directly. However, winnings from bonuses are subject to specific wagering requirements before withdrawal. Bonus terms and conditions Promotions Page View details.

The wagering requirement means you must bet the bonus amount a set number of times before you can withdraw it. For example, a ৳1,000 bonus with a 10x WR requires a total of ৳10,000 in bets before withdrawal. WR varies by bonus.

Tbji regularly offers reload bonuses, cashback, and weekly promotions. To view all active offers, Latest Promotions Visit the page. VIP members receive exclusive daily bonuses that are far more rewarding than those available to regular members.

Yes, you can skip the bonus and play purely with your own deposited funds. Manage your bonus preferences from Account Settings. Note that once a bonus is accepted, it cannot be reversed.

With tbji's referral program, both you and the new member receive a bonus when they sign up using your referral link. Once the referred member makes their first deposit, the bonus is added to your wallet. For current referral bonus amounts and terms, Promotions Page View.

Yes, tbji offers in-play and live betting. Place bets at any moment during a match using real-time odds. The live betting section also includes score updates, statistics, and a graphical tracker.

Once a bet is confirmed, it generally cannot be cancelled. However, tbji offers a Cash Out feature that lets you claim partial or full winnings before an event ends. Cash Out is available on selected events.

Yes, if an event is officially cancelled, tbji refunds the full stake for all related bets. The amount is typically returned to your wallet within 24 hours. For parlay bets, the cancelled match is removed and the remaining selections are settled accordingly.

The minimum bet at tbji is just ৳10, so you can enjoy betting even with a small budget. Maximum bet limits vary by event and market. For more details, Bets Page View.

All tbji games are powered by internationally certified RNG (Random Number Generator) technology. Live games are run by real dealers and regularly audited by third-party reviewers. We are committed to ensuring transparent and fair gaming.

Absolutely. tbji is fully mobile-optimized. All games run smoothly on both Android and iOS devices. Play directly in your browser or download the app — the experience is just as great either way.

Tbji's Jackpot With every bet placed, a portion goes into a massive progressive pool that any lucky player can win at any moment. There are three jackpot tiers — Mini, Major, and Mega. The jackpot amount is displayed in real time.

Yes, you can enable two-factor authentication (2FA) on your tbji account. Go to Account Settings, select "Security," and turn on 2FA. Use Google Authenticator or SMS OTP to keep your account even more secure.

If you suspect someone else is accessing your account, change your password immediately and Help Center Let us know. Our security team will lock your account and investigate. Any suspicious transactions will also be reversed.

Tbji is committed to responsible gaming. From your account settings, you can set daily, weekly, or monthly deposit limits, bet limits, and session time limits. A self-exclusion option is also available if needed. For more details, Responsible Gaming View page.